Terms of Service

These Terms of Service ("Terms") govern your use of the CRM software and marketing services (the "Services") provided by Closed by Friday ("we," "us," or "our") through closedbyfriday.com and app.closedbyfriday.com. By creating an account or using the Services, you agree to these Terms.

1. The Services

We provide (a) a subscription CRM for mortgage and real estate professionals, including pipelines, contact management, and automated SMS and email follow-up; and (b) optional done-for-you marketing services such as social media management and Facebook/Instagram ad management. Marketing services begin with a kickoff call and are described in the order or proposal you approve.

2. Accounts

You must be at least 18 and provide accurate information when creating an account. You are responsible for safeguarding your login credentials and for all activity under your account, including activity by team members you invite.

3. Billing & cancellation

• Subscriptions are billed monthly in advance through Stripe and renew automatically until canceled. Annual plans, where offered, are billed yearly in advance.
• Everything is month-to-month. You may cancel anytime from within the app or by emailing us; cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial months.
• Plan limits (contacts, users, texts, emails, AI actions) are described on our pricing page and enforced in the app. Add-on usage you purchase is non-refundable but does not expire while your subscription is active.
• One-time setup fees for marketing services are non-refundable once work has begun.
• Ad spend is yours. Advertising budgets for Facebook/Instagram campaigns are paid by you directly to Meta on your own payment method. We never collect, hold, or mark up your ad spend.

4. Your data

Contacts, leads, messages, and notes you store in the CRM ("Customer Data") belong to you. You grant us a limited license to host and process Customer Data solely to provide the Services. On cancellation you may export your Customer Data, and we will delete it from active systems within 90 days of your request. See our Privacy Policy.

5. Messaging compliance — important

The CRM can send text messages and emails to your contacts on your behalf. You are solely responsible for complying with all applicable communication laws, including the TCPA, the CAN-SPAM Act, and carrier messaging policies. In particular, you agree that:

• You will only message contacts who have given you appropriate consent to be contacted;
• You will honor opt-outs (e.g., STOP replies) promptly — the platform processes these automatically and you must not circumvent them;
• You will not use the Services to send spam, deceptive content, or messages unrelated to your mortgage or real estate business.

We may suspend messaging features, or your account, if your usage triggers carrier complaints or violates this section. You agree to indemnify us against claims arising from messages you send through the Services.

6. Acceptable use

You agree not to misuse the Services — including attempting to breach security, reselling access without a written agreement, uploading unlawful content, infringing others' rights, or using the Services to discriminate in violation of fair-housing or fair-lending laws.

7. Marketing services

For managed ad campaigns and social media services, we provide strategy, creative, and management. Results depend on factors we do not control — your market, budget, follow-up speed, and platform changes — and we do not guarantee lead volume, cost per lead, or closed deals. Content we create for your brand becomes yours once paid for; we may show anonymized results in our portfolio unless you ask us not to.

8. Intellectual property

We own the Services, including all software, design, and content we provide (except Customer Data and your brand assets). You receive a limited, non-exclusive, non-transferable right to use the Services while subscribed. Feedback you send us may be used to improve the Services without obligation.

9. Disclaimers

The Services are provided "as is" and "as available." We do not warrant that they will be uninterrupted or error-free. Closed by Friday is a software and marketing provider — nothing in the Services is legal, financial, or lending advice, and you remain responsible for your own professional and licensing obligations.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or lost data. Our total liability for any claim arising out of the Services is limited to the amounts you paid us in the three (3) months before the event giving rise to the claim.

11. Termination

You may stop using the Services at any time. We may suspend or terminate accounts that violate these Terms, with notice where practicable. Sections 4, 5, and 8–13 survive termination.

12. Changes

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Governing law & contact

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Philadelphia County, PA.

Closed by Friday · Philadelphia, PA
[email protected]